They can send the email to any Lead or Contact in the database. A rep or service agent can draft a fully formatted email in Salesforce, from any object, using the advanced email editor which is built into Email-to-anything. Email-to-anything, the top-rated AppExchange app, integrates Outlook with any Salesforce object.

Integrating Outlook with Salesforce is as easy as installing Email-to-anything. Wouldn’t it be great if a user (be they a sales person, a customer service rep – or any other user for that matter) could send an email from Salesforce, watch replies comes into Salesforce and store and view entire conversations in Salesforce – including attachments – without having to switch to Outlook at any point? Their line of thought is being constantly interrupted, and so everything they do takes more time than it should. Not only is this user wasting time switching between applications, they are also constantly losing their line of thought. Compile email (whilst referencing notes).If they want to assess the status of a lead, case or contact and then send a follow-up email, then they have to do everything in a specific order: A Salesforce user who is working in a non-integrated environment is hamstrung. The problem is, this can be hugely unproductive.

They constantly switch between the two, all day long. They like to update contact info in their CRM.

Salesforce for outlook plugin